Infrastructure Design, Delivery & Support

US Navy Commander Navy Installations Command (CNIC) Command, Control, Communications & Protection (C3P) Ashore (N61) PSNet Information Technology (IT) Solutions and Services

ECS provides technical, analytical and equipment-related IT services to achieve mission critical Protection Ashore, Public Safety/Anti-Terrorism (ATFP), and Emergency Management missions and functions. CNIC’s enterprise network environment foundation is the Public Safety Network (PSNet), a Global Information Grid (GIG)-compliant network built on Multiprotocol Label Switching (MPLS) technology. PSNet is a dedicated network providing end-to-end Life and Safety Command Control (C2) applications and systems support for U.S. Navy installation first responders.

THE ECS DIFFERENCE:
› Unique and specialized experience that benefits our customers

USDA National Institute of Food and Agriculture (NIFA) IT Infrastructure Support

ECS delivers IT infrastructure support services to include computer network management, desktop and server monitoring and administration, network router and firewall services, WAN interface, system level and policy-based security, management of wireless devices, email administration and IT help desk services.

THE ECS DIFFERENCE:
› Ensuring our customer’s end users have the tools they need

Federal Communications Commission (FCC) Auctions/Licensing & Telephonic Support Services

ECS supports the Federal Communications Commission (FCC) Auctions/Licensing & Telephonic Support Services office. Since 1994, the FCC has conducted auctions of licenses for electromagnetic spectrum. These auctions are open to any eligible company or individual that submits an application and upfront payment, and is found to be a qualified bidder by the Commission. ECS performs help desk/call center services, and data processing facility management and operations. ECS delivers front desk and nationwide help desk call center services in a high volume environment with over 35,000 calls per month achieving over 98% call resolution.

THE ECS DIFFERENCE:
› Scalable solutions that help our customers meet growing demands for service

Environmental Protection Agency (EPA) ITS-ACT III

ECS provides nationwide enterprise information technology (IT), telecommunications, production, and data management services to support the EPA mission. The EPA Information Technology Support Agency Communications Technology (ITS-ACT III) contract is designed to provide EPA with nationwide IT and 24/7 telecommunications support. ECS’ customers include mobile device users, group and desktop video conferences, audio conferencing, directory/locator services, national voice and local voice Help Desks.

THE ECS DIFFERENCE:
› Performing as an integral part of the customer’s team

Environmental Protection Agency (EPA) Managed Desktop Support Services (EZ Tech)

ECS provides desktop service and support to approximately 11,500 users at EPA’s Headquarters in Washington, DC and throughout the country. This support includes servicing desktops, laptops, thin clients, scientific computers, and PCs used in laboratories, server resources, data systems, printers and peripherals as well as operating systems and Commercial Off the Shelf (COTS) products.

THE ECS DIFFERENCE:
› Providing support that enables our customers to use leading edge technology in their mission

US Postal Service (USPS) Maintenance Technical Support Center (MTSC)

ECS provides mail processing equipment support, maintenance documentation support, and related technology services. We design, implement, operate, and maintain the MTSC databases. ECS is responsible for MTSC local technology architecture as well as applications and web pages. Additional responsibilities include accounting functions, financial analysis, periodic reporting, and routine office support.

THE ECS DIFFERENCE:
› Specialized expertise combined with excellent customer relations

US Postal Service (USPS) NCSC IT Infrastructure Support

ECS staff ensure all computing platforms, application/systems software, and infrastructure are effectively planned, implemented, and maintained to meet the overall business objectives. We provide technical and functional expertise to understand and define the business requirements necessary to effectively design, plan, and implement solutions. ECS develops IT processes and methodologies that align with USPS standards and business practices. We partner with other USPS organizations to deliver solutions.

THE ECS DIFFERENCE:
› Performing as a trusted partner with our customer

Naval Air Warfare Center Aircraft Division (NAWCAD) 7.2 Enterprise-wide Information Technology (IT) Services and Support

ECS provides all personnel, equipment, tools, and materials to manage and perform IT services management for Desk Side Services. This service includes planning, submission, management of orders, and identifying and resolving process and policy impediments that hinder efficient and effective implementation, transition and steady state processes. We support organizational Messaging providing administrative management, processing, storage and distribution of both unclassified and classified messages; Communications (video) designs, implements, installs, operates and maintains video technology services. ECS also provides Tier 1 and 2 Help Desk with 24 X 7 X 365 customer support service to over 90,000 customers worldwide, handling approximately 250,000 service requests annually.

THE ECS DIFFERENCE:
› Reliable, trusted support that ensures our customers meet their mission goal